When you use Extranodedrive's budget software tools, we collect information that helps us provide better service and protect your financial data. Here's what we gather and why it matters for your budgeting experience.

Personal Information: This includes your name, email address, phone number, and billing information when you create an account or subscribe to our services. We need this to set up your account and process payments securely.

• Account registration details (name, email, chosen password)
• Payment information processed through secure third-party providers
• Communication preferences and contact details
• Profile information you choose to add for better customization

Financial Data: Our budget software works with the financial information you input to create meaningful budget insights. This might include bank account connections, transaction categories, spending patterns, and budget goals you set.

Technical Information: We collect standard web data like your IP address, browser type, device information, and how you interact with our software. This helps us fix bugs, improve performance, and keep your account secure.

Your information powers the core functions of our budget software while helping us improve the overall experience. We're focused on practical uses that directly benefit your financial planning.

We use your financial data to categorize transactions, identify spending trends, and help you stick to budget goals. The technical information we collect helps us spot unusual account activity and protect against unauthorized access.

Communication-wise, we'll send you important account updates, security alerts, and occasionally share tips about maximizing your budget software usage. You control these preferences in your account settings.

For product development, we look at aggregated usage patterns (never individual financial details) to understand which features matter most and where we can make improvements that serve Malaysian users better.

We keep data sharing to a minimum and only work with trusted partners who help deliver our budget software services. Here's exactly when and why we might share information.

Service Providers: We work with companies that handle payment processing, cloud hosting, and email delivery. These partners can only use your data for the specific services they provide to us, and they're bound by strict confidentiality agreements.

Bank Connections: If you choose to connect bank accounts for automatic transaction import, we use secure financial data aggregation services. These connections use read-only access and follow banking industry security standards.

• Payment processors for subscription billing and secure transactions
• Cloud storage providers for data backup and software performance
• Email service providers for account notifications and support communications
• Security services that help protect against fraud and unauthorized access

Legal Requirements: We may need to share information if required by Malaysian law, court orders, or to protect our users from fraud or security threats. This would only happen in serious situations and we'd notify you when legally permitted.

You have significant control over your personal information and how we use it. Malaysian data protection laws give you specific rights, and we've made it easy to exercise them.

To exercise these rights, email our privacy team at help@extranodedrive.com with your request and account information. We'll respond within 30 days and guide you through the process.

You can also control many privacy settings directly in your account dashboard, including communication preferences, data sharing options, and connected account permissions.

Protecting your financial information is our top priority. We use multiple layers of security that meet international banking standards and Malaysian regulatory requirements.

We monitor all systems 24/7 for suspicious activity and have incident response procedures in place. If we detect any potential security issues affecting your account, we'll notify you immediately and take steps to protect your information.

Our employees receive regular security training and can only access customer data when necessary for providing support or maintaining services. All access is logged and monitored.

We keep your information only as long as needed to provide our budget software services or meet legal requirements. Different types of data have different retention periods based on their purpose.

When retention periods expire, we permanently delete data using secure deletion methods that make recovery impossible. You can request earlier deletion of your account and associated data at any time.

If you stop using our services, we'll send reminders about account closure options and data retention timelines so you can make informed decisions about your information.

While our primary servers are located within Malaysia, some of our trusted service providers may process data in other countries with strong privacy protections, such as Singapore and Australia.

When we transfer data internationally, we ensure adequate protection through:

• Contractual safeguards that require the same privacy protections as Malaysian law
• Selecting partners in countries with comprehensive data protection regulations
• Regular audits of international partners' security and privacy practices
• Encryption of all data during transfer and storage regardless of location

You have the right to object to international transfers of your personal data. Contact us if you have specific concerns about where your information is processed.

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email and prominent notices in the software.

Minor updates (like clarifying existing practices or fixing typos) will be posted here with an updated revision date. Major changes that affect how we collect or use your information will include a 30-day notice period before taking effect.

We recommend reviewing this policy periodically, especially after receiving update notifications. Continued use of our budget software after policy changes indicates your acceptance of the updated terms.

Previous versions of this policy are available upon request if you want to track changes over time or understand what protections applied to your data at different periods.